Pengaruh Pelatihan Komunikasi Efektif Petugas Informasi dan Pendaftaran terhadap Kepuasan Pasien Rawat Jalan
DOI:
https://doi.org/10.29407/judika.v2i1.11955Keywords:
Komunikasi Efektif, Informasi dan Pendaftaran, Pasien Rawat Jalan, Rekam MedisAbstract
One of the causes of the decline in outpatient visits at the Islamic Hospital of Malang is the limited communication of information and registration officers. Information that is poorly understood by the patient raises a different perception and. This study is intended to determine the effect of effective communication training of information and registration officers on patient satisfaction as measured from the level of patient satisfaction. This study is an experimental quasi-research. The sample size used is 61 people through purposive sampling technique. Result of statistic test using Wilcoxon Signed Rank Test which increase patient satisfaction based on Z count = - 4.777 with α = 0,05 and sig value. 0.012 <p value of 0.05.
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HOSPITAL AND INTEREST BACK TO USE THE SERVICE GENERAL HOSPITAL OF POLY UNGARAN Journal of Management. 2015; 1.
RI D. Buku Petunjuk Pengisian, Pengolahan,dan Penyajian Data Rumah Sakit. 2005; (Jakarta:Depkes RI).
Heriandi. Faktor-faktor yang Berhubungan dengan Tingkat Kepuasan Pasien di Instalasi Rawat Jalan RSOB
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Kekhusus Manajemen Kesehatan Daerah Fakultas Kesehatan Masyarakat Universitas Indonesia. 2006.
Purwanto S. Kepuasan Pasien Terhadap Pelayanan Rumah Sakit (Jurnal Elektronik), diakses 20 November 2017;. 2010.
Sabarguna B. Manajemen Rumah Sakit.: Jakarta: Sagung Seto.; 2011.
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Shofari B. Pengelolaan Sistem Pelayanan Rekam Medis di Rumah Sakit. Jakarta : Rineka Cipta; 2002.
Baker HK, Gary E. Powell. How Corporate Manager View Dividend. Policy. Quartely Journal of Business and Economics. 1999; Vol. 38 No 2.
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Kotler P, Keller KL, Brady M, Goodman M, Hansen T. Marketing management. Pearson Education Ltd.; 2016.
Bustami. Penjaminan Mutu Pelayanan Kesehatan & Akseptabilitasnya Jakarta: Erlangga; 2011.
Timm P, Jones, C.G. . Business Communication: Getting results. . Englewood Cliffs:New Jersey.; 1983.
Junaidi S. Pengaruh Ketidakpuasan Konsumen, Karakteristik Kategori Produk, dan Kebutuhan Mencari Variasi Terhadap Keputusan Perpindahan Merek. Jurnal Ekonomi dan Bisnis Indonesia. 2002.
Gerson RF. Mengukur Kepuasan Pelanggan. Jakarta: PPM; 2002Cetakan kedua, Jakarta: PPM.
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Published
2018-03-14
How to Cite
Wardani, I. K., Sarwiyata, T. W., & Koeswo, M. (2018). Pengaruh Pelatihan Komunikasi Efektif Petugas Informasi dan Pendaftaran terhadap Kepuasan Pasien Rawat Jalan. Judika (Jurnal Nusantara Medika), 2(1), 53–63. https://doi.org/10.29407/judika.v2i1.11955
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