Analisis Gamification Shopee.com Sebagai Media Pemasaran Terhadap EWOM, Positive Emotion, & Repurchase Intention (Pada Aplikasi Shopee.com)

Hendy Chrisnathaniel; Sri  Hartini; Sari Puji   Rahayu

doi:10.29407/nusamba.v6i1.14630

Authors

Hendy Chrisnathaniel S.Ab
Sri Hartini Universitas Airlangga
Sari Puji Rahayu Universitas Airlangga

DOI:

https://doi.org/10.29407/nusamba.v6i1.14630

Keywords:

EWOM, Positive Emotion, Repurchase Intentions, Loyalty Program, StartUp

Abstract

This study aims to explore the influence of Shopee.com gamification as a marketing media for EWOM, positive emotion, and repurchase intention. Researchers emphasize on Shopee as one of the e-commerce that is first ranked with the number of monthly web visitors, and first ranked on the Appstore and Playstore in Indonesia. This study uses a questionnaire distributed online to 170 respondents, with criteria as the "Y" generation, and has used Shopee and has the experience to use the loyalty games program of the Shopee.com application. The results of this study were further processed and analyzed with the Structural Equation Modeling (SEM) statistical technique with the smartPLS 3.0 program. The results showed that Shopee.com gamification had a positive effect on positive emotion, repurchase intentions, and electronic word of mouth (EWOM). Then positive emotion has a positive effect on repurchase intentions and electronic word of mouth (EWOM).

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