Android-Based Claim System for Electricity Network Customers of PLN Padang Branch
Abstract views: 264
,
PDF downloads: 293
Abstract
The Padang branch of the State Electricity Company (PLN) is a BUMN responsible for the electricity aspect. Complaints about various electricity problems are difficult for customers, so it is necessary to have a system that can be used as a place for protests and increase PLN's loyalty to customers. The Android-based Claim System is a new application developed to be used by customers as a forum for complaints about electrical problems to the Padang branch of PLN. The Claim System is made into two parts: a Website-based System for PLN and an Android-based Claim Application for customers. Application development using the OOP concept uses UML (Unified Modeling Language) diagrams with the PHP MySql and Android programming languages. The test results were carried out using black box testing with the relevant results. The data of 35 respondents from the assessment questionnaire on the claims system obtained results with an Excellent rating of 78%, a Good rating of 21%, and a Bad rating of 2%. From the analysis results, the Claim System supported by this Android-based Client application can help customers complain about electrical problems quickly and easily.
Downloads
References
N. Huda and R. Amalia, “Implementasi Sistem Informasi Inventaris Barang pada PT.PLN (Persero) Palembang,” J. Sisfokom (Sistem Inf. dan Komputer), vol. 9, no. 1, pp. 13–19, 2020, doi: 10.32736/sisfokom.v9i1.674.
A. Voutama, I. Maulana, and N. Ade, "Interactive M-Learning Design Innovation using Android-Based Adobe Flash at WFH (Work From Home)," Sci. J. Informatics, vol. 8, no. 1, pp. 127–136, 2021, doi: 10.15294/sji.v8i1.27880.
A. Sopandi, "Design and Development of Correspondence Management Application Based on Android," 2019 7th Int. Conf. Cyber IT Serv. Manag. CITSM 2019, pp. 5–10, 2019, doi: 10.1109/CITSM47753.2019.8965399.
F. N. Fadhlurrohman, N. A. S. Winarsih, M. S. Rohman, and G. W. Saraswati, "User interface design for solar panel monitoring system on android smartphones using user-centered design method," Proc. - 2020 Int. Semin. Appl. Technol. Inf. Commun. IT Challenges Sustain. Scalability, Secur. Age Digit. Disruption, iSemantic 2020, pp. 625–629, 2020, doi: 10.1109/iSemantic50169.2020.9234266.
R. V Golhar, P. A. Vyawahare, P. H. Borghare, and A. Manusmare, "Mobile App For an Institute," Int. Conf. Electr. Electron. Optim. Tech., pp. 3660–3663, 2016.
S. Khan, Z. Jiangbin, and A. Wahab, "Design and Development of Android Performance Testing Tool," 2020 IEEE Conf. Big Data Anal. ICBDA 2020, pp. 57–60, 2020, doi: 10.1109/ICBDA50157.2020.9289714.
M. D. A. Rusbandi, I. Aknuranda, and ..., “Pengembangan Sistem Informasi Penyambungan Baru Listrik Khusus Pelanggan Getting Electricity Berbasis Web Pada Pt. Pln (Persero) Distribusi Jawa Timur Area …,” J. Pengemb. …, vol. 3, no. 3, pp. 2286–2294, 2019, [Online]. Available: http://j-ptiik.ub.ac.id/index.php/j-ptiik/article/view/4640.
I. Junaedi and Suyantapa, “Perancangan Aplikasi Sistem Informasi Pendistribusian Tenaga Listrik Contact Center PLN 123 Site Distribusi Jakarta Berbasis Web,” JSI (Jurnal Sist. Informasi) Univ. Suryadarma, vol. 7, no. 2, pp. 149–170, 2020.
B. Prasetyo, T. J. Pattiasina, and A. N. Soetarmono, “Perancangan dan Pembuatan Sistem Informasi Gudang (Studi Kasus : PT. PLN (Persero) Area Surabaya Barat),” Teknika, vol. 4, no. 1, pp. 12–16, 2015, doi: 10.34148/teknika.v4i1.30.
S. Gotti and S. Mbarki, "UML executable: A comparative study of UML compilers and interpreters," 2016 Int. Conf. Inf. Technol. Organ. Dev. IT4OD 2016, 2016, doi: 10.1109/IT4OD.2016.7479251.
E. E. Zarwono and A. N. Hidayanto, "Analysis and Design of Internal Information Systems of the APU-PPT Education and Training Center Using the User-Centered Design Method," Proc. - 2nd Int. Conf. Informatics, Multimedia, Cyber, Inf. Syst. ICIMCIS 2020, pp. 159–165, 2020, doi: 10.1109/ICIMCIS51567.2020.9354312.
A. Wichmann, R. Maschotta, F. Bedini, and A. Zimmermann, "Model-driven development of UML-based domain-specific languages for system architecture variants," SysCon 2019 - 13th Annu. IEEE Int. Syst. Conf. Proc., pp. 1–8, 2019, doi: 10.1109/SYSCON.2019.8836895.
M. M. Swastikasari, E. Sediyono, and A. S. Ardjo, "Design of E-KOST: An Android-based mobile application using location based service (Study case: SWCU'S students)," Proc. - 2017 Int. Conf. Innov. Creat. Inf. Technol. Comput. Intell. IoT, ICITech 2017, vol. 2018-Janua, pp. 1–9, 2018, doi: 10.1109/INNOCIT.2017.8319135.
G. U. Guskov, A. M. Namestnikov, and N. G. Yarushkina, "The system of searching similar software projects, based on the ontology constructed by UML metascheme and design patterns," RPC 2018 - Proc. 3rd Russ. Conf. Comput. Technol. Appl., pp. 1–4, 2018, doi: 10.1109/RPC.2018.8482154.
A. Heryana, E. Nugraheni, B. Kusumo, A. F. Rojie, and B. Setiadi, "Applying agile methods in designing an earthquake and landslide early warning system application for Android," Proc. - 2017 Int. Conf. Comput. Control. Informatics its Appl. Emerg. Trends Comput. Sci. Eng. IC3INA 2017, vol. 2018-Janua, no. 1, pp. 80–84, 2017, doi: 10.1109/IC3INA.2017.8251744.
J. Wahslen and T. Lindh, "A javascript web framework for rapid development of applications in IoT systems for eHealth," 2018 IEEE 20th Int. Conf. e-Health Networking, Appl. Serv. Heal. 2018, 2018, doi: 10.1109/HealthCom.2018.8531124.
R. Rosyad, A. Syukur, Busro, and R. Rahim, "Multimedia Prayer Application for Education with Rapid Application Development Method," 2019 7th Int. Conf. Cyber IT Serv. Manag. CITSM 2019, pp. 3–6, 2019, doi: 10.1109/CITSM47753.2019.8965379.
Y. Hou, "Design and implementation of the framework for Spring+SpringMVC+MyBatis in the development of web application," Proc. - 2017 Int. Conf. Comput. Technol. Electron. Commun. ICCTEC 2017, pp. 368–371, 2017, doi: 10.1109/ICCTEC.2017.00085.
A. Voutama, “Perancangan Aplikasi M-Discussion Berbasis Android Sebagai Wadah Diskusi Sekolah,” Syntax J. Inform., vol. 7, no. 2, pp. 116–124, 2018.
W. Shin, J. L. Lee, D. H. Park, and C. H. Chang, "Design of authenticity evaluation metric for Android applications," 2014 4th Int. Conf. Digit. Inf. Commun. Technol. Its Appl. DICTAP 2014, pp. 275–278, 2014, doi: 10.1109/DICTAP.2014.6821695.
Y. Zhang, C. Yan, Y. Li, and W. Wang, "Design of Fault Diagnosis System for Steam Turbine Based on UML," Proc. - 11th Int. Conf. Progn. Syst. Heal. Manag. PHM-Jinan 2020, pp. 254–260, 2020, doi: 10.1109/PHM-Jinan48558.2020.00052.
I. Sudirman, I. Sunaryo, A. Aisha, J. Monang, and I. R. Prasetyo, “A Website-based Information System Design of SME Development Facilitation Registration,” INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 5, no. 2, pp. 218–233, 2021, doi: 10.29407/intensif.v5i2.15399.
E. Novalia and A. Voutama, “Black Box Testing dengan Teknik Equivalence Partitions Pada Aplikasi Android M-Magazine Mading Sekolah,” vol. 11, no. 11, pp. 23–34, 2022.
Y. Hao and F. Liu, "Application of Fuzzy Equivalence Relation Kernel Clustering Algorithm to Car Evaluation," Proc. 2018 IEEE Int. Conf. Saf. Prod. Informatiz. IICSPI 2018, pp. 591–594, 2019, doi: 10.1109/IICSPI.2018.8690512.
M. Shupletsov and M. Avtaikina, "Dynamic programming algorithms for large-scale equivalence checking and functional correction," Proc. 2017 IEEE Russ. Sect. Young Res. Electr. Electron. Eng. Conf. ElConRus 2017, pp. 1032–1035, 2017, doi: 10.1109/EIConRus.2017.7910732.
R. Mukherjee, D. Kroening, T. Melham, and M. Srivas, "Equivalence checking using trace partitioning," Proc. IEEE Comput. Soc. Annu. Symp. VLSI, ISVLSI, vol. 07-10-July, pp. 13–18, 2015, doi: 10.1109/ISVLSI.2015.110.
D. Shrestha, T. Wenan, S. Maharjan, B. Gaudel, J. Chun, and S. R. Jeong, "A UML based approach for analysis and design of tourism web portal," Proc. - Int. Conf. Smart Electron. Commun. ICOSEC 2020, no. Icosec, pp. 236–243, 2020, doi: 10.1109/ICOSEC49089.2020.9215380.
A. Herawan, E. Rachim, and S. S. U. Sutjipto, “Design of LAPAN-A2 Satellite Telemetry Data Information System Using SDLC,” INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 6, no. 1, pp. 43–55, 2022, doi: 10.29407/intensif.v6i1.16149.
I. Riadi, S. Sunardi, and F. T. Fitri, "Spamming Forensic Analysis Using Network Forensics Development Life Cycle Method," INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 6, no. 1, pp. 108–117, 2022, doi: 10.29407/intensif.v6i1.16830.
Z. A. Hamza and M. Hammad, "Generating Test Sequences from UML Use Case Diagram: A Case Study," 2020 2nd Int. Sustain. Resil. Conf. Technol. Innov. Build. Des., pp. 1–6, 2020, doi: 10.1109/IEEECONF51154.2020.9319979.
C. Shi and H. Ge, "The application of uml in the modeling of automation laboratory management system," Proc. - 2020 Int. Conf. Intell. Transp. Big Data Smart City, ICITBS 2020, pp. 816–819, 2020, doi: 10.1109/ICITBS49701.2020.00179.
W. Naiyapo and W. Jumpamule, "An event driven approach to create UML models," 2018 22nd Int. Comput. Sci. Eng. Conf. ICSEC 2018, pp. 1–5, 2018, doi: 10.1109/ICSEC.2018.8712621.
Z. Xinyu and S. Jinyu, "Design and development of campus dating social application based on android," Proc. 2nd IEEE Int. Conf. Eng. Technol. ICETECH 2016, no. March, pp. 1241–1244, 2016, doi: 10.1109/ICETECH.2016.7569450.
G. Wu, Y. T. Sun, and J. H. R. Jiang, "Design partitioning for large-scale equivalence checking and functional correction," Proc. - Des. Autom. Conf., vol. 05-09-June, 2016, doi: 10.1145/2897937.2898004.
Copyright (c) 2022 Apriade Voutama, Elfina Novalia, Garno Garno
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish with this journal agree to the following terms:
1. Copyright on any article is retained by the author(s).
2. The author grants the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgment of the work’s authorship and initial publication in this journal.
3. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
4. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.
5. The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
