Integration of UTAUT 2 and Delone & McLean to Evaluate Acceptance of Video Conference Application

  • Shahnilna Fitrasha Bayastura Universitas Diponegoro https://orcid.org/0000-0002-4808-3306
  • Budi Warsito Universitas Diponegoro
  • Dinar Mutiara Kusumo Nugraheni Universitas Diponegoro
Abstract views: 182 , PDF downloads: 124
Keywords: video conference application, UTAUT 2, Delone & McLean, PLS-SEM

Abstract

This article explores how college students adopt video conferencing software for distance education. This research aims to examine the factors that influence the spread of video conferencing programs in Indonesia. A video conferencing application is a multimedia program that generates audio and visual content to facilitate real-time, two-way communication between its users. Because of COVID-19, classes of all kinds are now being taken online. As a result, more people are turning to tools like video conferencing. Therefore, learning how to access student video conferencing software is crucial. The UTAUT 2 and Delone & McLean models will be integrated into the analysis. A total of 327 people answered the survey. Next, we used the PLS-SEM technique in smart pls 3.0 to analyze the data collected from the respondents. The R-Square value of 26.2% for the retention intent variable and 62.3% for the user satisfaction variable demonstrate that independent variables in the study can explain endogenous variables and that the remaining variance is influenced by factors external to the survey.

Downloads

Download data is not yet available.

References

L. Alzahrani and K. P. Seth, "Factors influencing students' satisfaction with continuous use of learning management systems during the COVID-19 pandemic: An empirical study," Educ. Inf. Technol., no. 0123456789, 2021, doi: 10.1007/s10639-021-10492-5.

N. Thanh Khuong, N. Thi Hong Tham, and H. Chi Minh, "Acceptance and Use of Video Conferencing for Teaching in Covid-19 Pandemic: An Empirical Study in Vietnam," AsiaCALL Online J., vol. 12, no. 5, pp. 1–16, 2021.

H. Pratama, M. N. A. Azman, G. K. Kassymova, and S. S. Duisenbayeva, "The Trend in Using Online Meeting Applications for Learning During the Period of Pandemic COVID-19: A Literature Review," J. Innov. Educ. Cult. Res., vol. 1, no. 2, pp. 58–68, 2020, doi: 10.46843/jiecr.v1i2.15.

A. A. Aljeraiwi and W. A. Sawaftah, "The Quality of Blended Learning Based on the Use of Blackboard in Teaching Physics at King Saud University: Students' Perceptions," J. Educ. Psychol. Sci., vol. 19, no. 02, pp. 616–646, 2018, doi: 10.12785/jeps/190221.

O. I. Handarini and S. S. Wulandari, “Pembelajaran Daring Sebagai Upaya Study From Home (SFH).,” J. Pendidik. Adm. Perkantoran, vol. 8, no. 3, pp. 465–503, 2020.

V. Venkatesh, J. Y. L. Thong, and X. Xu, "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Q. Manag. Inf. Syst., vol. 36, no. 1, pp. 157–178, 2012, doi: 10.2307/41410412.

M. M. O. Mansour, "Acceptance of mobile banking in Islamic banks: Integration of DeLone and McLean IS model and unified theory of acceptance and use of technology," Int. J. Bus. Excell., vol. 21, no. 4, pp. 564–584, 2020, doi: 10.1504/IJBEX.2020.108552.

D. M. Lashayo, "Finding a Correct Measure of Information Systems: The Integration of UTAUT and Lin Model into IS Success Model," Int. J. Comput., vol. 30, no. 1, pp. 6–16, 2018.

A. Tarhini, A. A. Alalwan, and R. S. Algharabat, "Factors influencing the adoption of online shopping in Lebanon: An empirical integration of unified theory of acceptance and use of technology2 and DeLone-McLean model of IS success," Int. J. Electron. Mark. Retail., vol. 10, no. 4, pp. 368–388, 2019, doi: 10.1504/IJEMR.2019.104213.

S. Hidayatullah, U. Khouroh, I. Windhyastiti, R. G. Patalo, and A. Waris, “Implementasi Model Kesuksesan Sistem Informasi DeLone And McLean Terhadap Sistem Pembelajaran Berbasis Aplikasi Zoom Di Saat Pandemi Covid-19,” J. Teknol. dan Manaj. Inform., vol. 6, no. 1, 2020, doi: 10.26905/jtmi.v6i1.4165.

M. Rakhmadian, S. Hidayatullah, and H. Respati, “Analisis Kualitas Sistem Dan Kualitas Informasi Terhadap Kepuasan Pemakai Sistem Informasi Akademik Dosen,” Semin. Nas. Sist. Inf., no. September, pp. 665–675, 2017.

I. Windhyastiti, S. Hidayatullah, and U. Khouroh, "How to increase city investment attraction," Int. J. Sci. Technol. Res., vol. 8, no. 9, pp. 1070–1073, 2019.

E. Sorongan and P. N. Balikpapan, “Evaluasi Implementasi E-Government dengan Delone dan Mcclean,” INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 4, no. 1, pp. 22–37, 2020., doi: doi.org/10.29407/intensif.v4i1.13067

E. H. Juningsih, F. Aziz, D. Ismunandar, F. Sarasati, I. Irmawati, and Y. Yanto, “Penggunaan Model UTAUT2 Untuk Memahami Persepsi Pengguna Aplikasi G-Meet,” Indones. J. Softw. Eng., vol. 6, no. 2, pp. 289–295, 2020, doi: 10.31294/ijse.v6i2.10075.

S. Sarosa and A. Retno Setyowati, "Factors Influencing iPad Acceptance in Mandatory Conditions by Students: Cross-Classes Analysis," INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 4, no. 2, pp. 247–258, 2020, doi: 10.29407/intensif.v4i2.14455.

F. Rahmadan, Y. T. Mursityo, and N. H. Wardani, "Evaluation of User Acceptance of Enterprise Resource Planning System at Material Resource Planning Division of PT. Xacti Indonesia," INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 5, no. 1, pp. 27–42, 2021, doi: 10.29407/intensif.v5i1.14590.

K. Al-Saedi, M. Al-Emran, T. Ramayah, and E. Abusham, "Developing a general extended UTAUT model for M-payment adoption," Technol. Soc., vol. 62, no. September 2019, p. 101293, 2020, doi: 10.1016/j.techsoc.2020.101293.

P. Kumar, Y. Dasari, A. Jain, and A. Sinha, "Digital Nations - Smart Cities, Innovation & Sustainability," pp. 276–288, 2017, doi: 10.1007/978-3-319-68557-1.

A. D. Santosa, N. Taufik, F. H. E. Prabowo, and M. Rahmawati, "Continuance intention of baby boomer and X generation as new users of digital payment during COVID-19 pandemic using UTAUT2," J. Financ. Serv. Mark., no. Santia 2020, 2021, doi: 10.1057/s41264-021-00104-1.

I. Nofikasari and A. Sunyoto, “Evaluasi Penerapan Sistem Informasi Akademik Dengan Pendekatan Model Delone & McLean, HOT FIT dan UTAUT (Studi Kasus: STMIK Duta Bangsa Surakarta),” J. Tek. Inform., vol. 12, no. 1, pp. 81–90, 2017..

A. N. Celine Aloyshima Haris, Bambang Soedijono WA, “Evaluasi Aplikasi Ruang Guru Menggunakan Model UTAUT2 dan Model Kesuksesan DeLone and McLean,” J. Tek. dan Inov., vol. 4, no. 1, pp. 1–9, 2020.

Fahirah, S. Luna Eka Puterri, and P. Dewi Arnesia, “Analisis Google Classroom Sebagai Sistem Pembelajaran Jarak Jaauh Saat Pandemi Covid-19 Menggunakan Model Kesuksesan Sistem Informasi DeLone dan McLean,” Semin. Nas. Teknol. Inf. dan Komun. STI&K, vol. 4, no. September, pp. 57–64, 2020.

B. N. Catherine, K. M. Geofrey, M. B. Moya, and G. Aballo, "Effort expectancy, performance expectancy, social influence and facilitating conditions as predictors of Behavioural Intentions to use ATMS with fingerprint authentication in Ugandan banks," Glob. J. Comput. Sci. Technol. E Network, Web Secur., vol. 17, no. 5, pp. 5–23, 2017.

K. Ghalandari, "The Effect of Performance Expectancy, Effort Expectancy, Social Influence and Facilitating Conditions on Acceptance of E-Banking Services in Iran: the Moderating Role of Age and Gender," Middle-East J. Sci. Res., vol. 12, no. 6, pp. 801–807, 2012, doi: 10.5829/idosi.mejsr.2012.12.6.2536.

R. Wu and J. H. Lee, "Use intention of mobile fingerprint payment between UTAUT and DOI in China," J. Distrib. Sci., vol. 15, no. 10, pp. 15–28, 2017, doi: 10.15722/jds.15.10.201710.15.

Y. K. Dwivedi, M. R. Wade, and S. L. Schneberger, "Informations Systems Theory: Vol.2," Springer, vol. 28, no. September 2011, p. 461, 2012, doi: 10.1007/978-1-4419-6108-2.

Indrawati and D. A. Putri, "Analyzing factors influencing continuance intention of E-payment adoption using modified UTAUT 2 Model: (A case study of Go-Pay from Indonesia)," 2018 6th Int. Conf. Inf. Commun. Technol. ICoICT 2018, no. December, pp. 167–173, 2018, doi: 10.1109/ICoICT.2018.8528748.

PlumX Metrics

Published
2022-08-13
How to Cite
[1]
S. F. Bayastura, B. Warsito, and D. M. K. Nugraheni, “Integration of UTAUT 2 and Delone & McLean to Evaluate Acceptance of Video Conference Application”, intensif, vol. 6, no. 2, pp. 198-217, Aug. 2022.