THE EFFECT OF SERVICE QUALITY, PROFIT SHARING, AND TRUST ON ISLAMIC BANK CUSTOMER SATISFACTION DURING THE COVID-19 PANDEMIC

  • Novita Sari Universitas Negeri Surabaya
  • Rohmawati Kusumaningtias
Abstract views: 139 , pdf downloads: 127
Keywords: Service Quality, Profit Sharing, Trust, Customer Satisfaction

Abstract

The purpose of this research is to determine the effect of servive quality, profit sharing, and customer trust in Islamic Bank customer during the Covid-19 pandemic. This research uses a population of Islamic Bank customers in the Surabaya City and the number of samples of the research is 100 respondents with the Non Probability Sampling methode and the technique used is Accidental Sampling. Data collection was carried out by distributing quetionnaires online. The data analysis technique used is multiple regression analysis and based on the result of the analysis it was found that service quality, proft sharing, and trust is a positive and significant impact on customer satisfaction in Islamic Banks customer during the Covid-19 pandemic

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Published
2021-07-03
How to Cite
Novita Sari, & Kusumaningtias, R. (2021). THE EFFECT OF SERVICE QUALITY, PROFIT SHARING, AND TRUST ON ISLAMIC BANK CUSTOMER SATISFACTION DURING THE COVID-19 PANDEMIC. JAE (JURNAL AKUNTANSI DAN EKONOMI), 6(2), 38-46. https://doi.org/10.29407/jae.v6i2.15951
Section
Volume 6 No 2 Tahun 2021