Ronald, Ronald, Universitas Pelita Harapan, Kampus Surabaya, Indonesia

• JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Vol. 6 No. 2 (2021): Jurnal Nusantara Aplikasi Manajemen Bisnis - Artikel
  Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya
  Abstract  pdf