Setia, Laurentius Calvin, Student at UPH Surabaya Campus, Indonesia
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JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS Vol. 6 No. 2 (2021): Jurnal Nusantara Aplikasi Manajemen Bisnis - Artikel
Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya
Abstract pdf