ANDRY, Johanes; WIJAYA, Careen Hany; THOMAS, Kennedy. Development of Measuring System using CSI on ITIL V3 for Improvement at Oil Palm Plantation Company. INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, Indonesia, INA, v. 7, n. 2, p. 177–191, 2023. DOI: 10.29407/intensif.v7i2.18989. Disponível em: https://ojs.unpkediri.ac.id/index.php/intensif/article/view/18989. Acesso em: 19 may. 2025.