Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya: English. NUSAMBA [Internet]. 2021 Oct. 26 [cited 2025 Apr. 5];6(2):307-20. Available from: https://ojs.unpkediri.ac.id/index.php/manajemen/article/view/15977