Setia, Laurentius Calvin, Ronald Ronald, and Amelia Amelia. “Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya: English”. JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS 6, no. 2 (October 26, 2021): 307 - 320. Accessed January 20, 2022. https://ojs.unpkediri.ac.id/index.php/manajemen/article/view/15977.