“Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya: English” (2021) JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS, 6(2), pp. 307–320. doi:10.29407/nusamba.v6i2.15977.