SETIA, L. C.; RONALD, R.; AMELIA, A. Analysis of the Effect of Service Quality Dimensions on Customer Loyalty through Perceived Value, Image, Consumption Emotion and Customer Satisfaction on Shangri-La Hotel Customers in Surabaya: English. JURNAL NUSANTARA APLIKASI MANAJEMEN BISNIS, [S. l.], v. 6, n. 2, p. 307–320, 2021. DOI: 10.29407/nusamba.v6i2.15977. Disponível em: https://ojs.unpkediri.ac.id/index.php/manajemen/article/view/15977. Acesso em: 22 dec. 2024.