Ningsi, Nurfitria, Noorhasanah Z, and Gusnawati Gusnawati. 2020. “Quality Analysis of E-Government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency)”. INTENSIF: Jurnal Ilmiah Penelitian Dan Penerapan Teknologi Sistem Informasi 4 (2):142-58. https://doi.org/10.29407/intensif.v4i2.13707.