AENI, K.; ADZIN, R. ITSM Strategy Using CSI on ITIL V.3 To Improve IT Services. INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, [S. l.], v. 4, n. 2, p. 203–214, 2020. DOI: 10.29407/intensif.v4i2.14297. Disponível em: https://ojs.unpkediri.ac.id/index.php/intensif/article/view/14297. Acesso em: 26 dec. 2024.