NINGSI, N.; Z, N.; GUSNAWATI, G. Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency). INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, [S. l.], v. 4, n. 2, p. 142–158, 2020. DOI: 10.29407/intensif.v4i2.13707. Disponível em: https://ojs.unpkediri.ac.id/index.php/intensif/article/view/13707. Acesso em: 26 dec. 2024.