ANAM, M Khairul; MAHENDRA, Muhammad Ihza; AGUSTIN, Wirta; RAHMADDENI, Rahmaddeni; NURJAYADI, Nurjayadi. Framework for Analyzing Netizen Opinions on BPJS Using Sentiment Analysis and Social Network Analysis (SNA). INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi, Indonesia, INA, v. 6, n. 1, p. 11–28, 2022. DOI: 10.29407/intensif.v6i1.15870. Disponível em: https://ojs.unpkediri.ac.id/index.php/intensif/article/view/15870. Acesso em: 1 apr. 2025.