Ningsi, N., Z, N. and Gusnawati, G. 2020. Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency). INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi. 4, 2 (Aug. 2020), 142-158. DOI:https://doi.org/10.29407/intensif.v4i2.13707.